All sales are FINAL. Don't hesitate to contact us if you receive a defective, damaged, or incorrect product.
Damages, Defective or Incorrect items:
Please notify us immediately if you receive a defective, damaged, or incorrect product. Provide a clear photo or video of the item and its packaging so that we can evaluate the issue and make it right.
Unreceived or Never Delivered Orders:
Please notify us immediately if you do not receive the order. Please also provide us with documentation proof from the local courier who handled your order.
We reserve the right to refuse a refund in the following situations:
⦁ NO video or photo was sent
⦁ NO documentation proof is provided
⦁ Products damaged due to improper use or neglect
⦁ Customers change their minds or are not happy with products
Send us a video or photos showing the defect/damage to astraleonline@outlook.com.